Politica dei rimborsi / Criteri di rimborso



We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. 

To start a return, you can contact us at support@shaperix.com. We will provide you an address for the package to be returned at. You will be responsible for the return fees, but we will refund you the whole amount including the original shipping fees when you placed the order. Please have tracking for your package for we are not responsible for lost packages.

You can always contact us for any return question at support@shaperix.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
All sales are final for sale events such as Black Friday, Boxing Day, and any other sale event. Items bought with a discount code are final sale as well. 


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.